L'attualità ci offre sempre spunti di riflessione sulla gestione di crisi. Alla luce della più che probabile revoca delle concessioni autostradali condivido 6 riflessioni sul processo di crisis management.

Pope Francis, crisis manager in chief, just closed an unprecedented four-day summit at the Vatican attended by the heads of all national bishops’ conferences from more than 130 countries to tackle the issue of Child Abuse. This has been described by many observers as “the most pressing crisis facing the modern Church”. But can he successfully manage […]

We are only at the beginning of the potential use of “deepfakes” as a weapon of “reputational destruction”, the latest addition to a fast growing digital arsenal.  Deefakes are videos in which spoken words are changed to make it look like someone has said something they never did. Or faces superimposed to show a person […]

When Donald Trump yesterday pronounced the words “We are under siege” in front of the Faith & Freedom Coalition shortly after former FBI’s Director James Comey ended his public testimony on the Hill, crisis management experts must have jumped in their seats. Was the President expressing a psychological state of mind well know to practitioners? […]

Since April 3rd the Mossack Fonseca affair, also known as Panama Papers, is keeping media busy worldwide. A number of crisis management experts have offered their views on the strategy adopted by the Law Firm in an effort to limit the damage or to offer their suggestions on how the reputation crisis should be managed. ENISA, (European Union Agency for Network and […]

Over the past weeks a number of crisis communications experts have offered their views on Lufthansa’s handling of the Germanwings crash on March 24th which claimed the lives of 150 passengers and crew in the French Alps. Many have praised Lufthansa and its CEO Carsten Spohr, others have been more critical. Here are 7 key facts about crisis management and crisis […]

L’azienda in silenzio per 8 ore Sono molte le lezioni che si possono trarre dalla cattiva gestione della comunicazione di crisi in occasione dell’incendio che nello scorso mesi di aprile ha distrutto lo stabilimento De Longhi di Treviso. Ironicamente si tratta di un ottima case history da studiare: a volte dalle cattive gestioni si impara […]