The recent collapse of the Francis Scott Key Bridge in Baltimore has echoed the unsettling reminder provided by the Morandi Bridge disaster in Genoa, Italy: today’s crises often originate from external factors, impacting organizations and communities with overwhelming force, akin to a tsunami. Such events are known as “spillover crises.” Daily, 30,000 vehicles traversed the …

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We are especially proud to have received an important new assignment from a leading Italian airport operator to train its staff who are part of the Airport Contact Team. The entry into force in autumn 2023 of the new Italian Civil Aviation Authority (ENAC) “Regulation on Assistance to Air Accident Victims and their Relatives” requires …

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We begin the year with a new challenge: a new mandate from a Swiss company to develop a communications strategy to support corporate reputation in the context of a potentially critical issue. A very interesting and out-of-the-ordinary case because of the very particular context in which it develops.

«18 seconds»” is a 4-episode podcast that retraces the Linate air disaster which claimed the lives of 118 people. 18 seconds are those that elapsed on October 8th, 2001 from the time of the impact between a Scandinavian Airlines plane taking off on the main runway and a Cessna at Milan Linate airport and the …

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“How to make democracy faster and smarter” published by Simon Kuper in this WE’s edition of the Financial Times reinforced some of my thinking on how we need to craft more complex organizations, mimicking neural networks, to manage 21st century systemic and polycrises.  The reality is that – at the State level – we continue to manage …

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Companies that approach crisis management seriously choose to undertake ongoing crisis preparedness programs. It is with these companies that it is a real pleasure to work. Not only because a relationship of trust is established but above all because, year after year, one can tangibly see the progress. Then there are times when – professionally …

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Too often CEOs’ personal misconduct leads to their ousting and plunges organizations into crisis often ending with the demise of the company. “For decades, the main reason chief executives were ousted from their jobs was the firm’s financial performance. In 2018, that all changed. Misconduct and ethical lapses occurring in the #MeToo era are now …

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A few days ago Jonathan Hemus shared a post on the importance of preparing (not planning) for “reputational crises”. A straw poll conducted during a conference organized by his company Insignia – Crisis Management Consultancy showed 68% of organizations in the room had never exercised such a scenario. In an article published in this WE’s Financial Times appropriately titled …

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AI is very quickly finding its way across industries and activities. While calls to regulate it continue to be at the forefront of the public debate across the globe we explore how AI tools can be used to manage complex events such as disasters. However, as the recent events in Morocco and Lybia demonstrate, a …

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