The perils of template driven crisis communication
- Patrick Trancu
- Oct 21
- 1 min read
Updated: Oct 26
Airlines have always been at the forefront of crisis communication. Lately, however, it has felt like a tired litany.
In this article hot of the press published by The Crisis Response Journal, Patrick Trancu discusses the perils of template-driven crisis communication that is often deployed during aviation incidents, why and how airlines crisis communication should change.
You can downlaod it here:
